"Reputation is the aggregate of impressions, levels of esteem, and judging behavior of others about an entity (i.e., a person, company, thing, place, etc.)".
This definition is directly related to the digital footprint. Your reputation defines who your customer is. Do they trust you?
In the digital world, you have to remain consistent and focus on customer satisfaction. If you ignore a customer, they will not have a positive digital footprint on you.
They will express negative feedback to their friends and family. Negative information will spread like wildfire.
Your digital footprint will be negative. You will have to put a plan in place to remove the negative feedback.
Online consumers are difficult to impress. They have a short attention span, no patience, and they are fast. Reputation is a significant challenge when you start to develop a digital footprint.
A digital footprint is an important tool for marketing and business development. You need to take action to remove negative digital footprints and reputations.
Digital footprint and reputation determine how consumers and prospective customers evaluate your business.
To understand what digital footprint and reputation are, you have to first understand what digital footprint is. When you think about it, a digital footprint is how consumers and prospective customers evaluate you.
Let's say a customer follows your Facebook page. This would be your digital footprint.
It's important to remember the word digital doesn't mean "digital." It simply means "any form of communication which is made electronically."
Communication doesn't have to be text or audio. Anything you communicate electronically is digital. People now communicate by looking at a screen instead of face-to-face.
Consider Twitter. The majority of the communications on Twitter are face-to-face. Every tweet and picture you post on Twitter is digital.
When a customer looks at your digital footprint, they are evaluating you based on face-to-face communication. This is your digital footprint.
To get a better perspective of digital footprint and reputation, let's look at a business and its customer.
Consider an enterprise software provider= that uses content marketing to build and retain customers. Most of the communication is digital.
Email, Facebook, Twitter, and LinkedIn are some of the primary communication tools the enterprise uses. When you think about digital footprint and reputation, the company has a positive reputation because they are trusted, educated, and consistent. This company is highly regarded because it offers a useful product.
This is an example of a company with a good reputation. It has a positive digital footprint.
The business has a digital footprint and reputation because it is consistent and authentic. It focuses on its customer satisfaction.
Digital footprint and reputation are direct consequences of digital communication. They are consequences of consistent communication.
Digital footprint and reputation determine if you can keep and attract new customers. It's a good idea to take action to remove negative digital footprints and reputations. A reputation is a long-lasting online reputation that has lasting benefits.
If you have a negative digital footprint, it's not surprising if you get negative feedback. Negative feedback will stay around if you don't fix the problem.
Negative feedback stays in your digital footprint forever. When a customer contacts you about a negative experience, your digital footprint and reputation are the first thing they are judging you on. To fix the problem, you must take action to remove the digital footprint and reputation.
Research the problem. Understand what is happening with your digital footprint. A website is not always the place where customer information is posted.
For example, you might have bad reviews in Google Places, so customer information might be posted on Facebook or Yelp. You must find out where customer information is posted so you can remove it.
Create a system for dealing with customer complaints. This will help you manage the problem and your digital footprint.
When a customer contacts you about a negative experience, your digital footprint and reputation are the first thing they are judging you on. You must follow up with them to provide them with a resolution.
If you cannot resolve the problem or you can't do it well, it may be best to outsource the customer service to someone who can. You may be getting too many complaints to handle.
If you can't outsource, you must put the customer service on a fixed schedule so you are not taking on too much.
You can use a complaint log so you can record the customer's contact information and follow up with them to resolve the issue. You can also set up an email address that is visible to the customer so they can contact you about a problem.
It is important to provide a solution to the problem to make the customer satisfied.
You will have a positive digital footprint and reputation if you: