Promo Panda Refund Policy

 

Last Updated: 7/3/25

 

At Promo Panda, we are committed to delivering high-quality press coverage for our clients. Our services are designed to provide valuable exposure, and we stand by our ability to meet the agreed-upon deliverables.

 

To ensure transparency, we have established the following refund policy:

1. No Cancellations After Campaign Start

 

Once a campaign has been initiated, it cannot be canceled, as our team immediately begins working on research, outreach, and placements.

By purchasing our services, you agree that all sales are final unless the criteria below for a refund are met.

2. Refund Eligibility

 

A refund will only be granted if Promo Panda fails to secure the agreed-upon press placements within the stated timeframe outlined in your service agreement.

 

Specifically:

 

  • If we do not secure the number of placements promised in your package within the expected delivery window, you may request a prorated refund for the undelivered portion of your campaign.

  • If your campaign is still in progress and actively being worked on within the timeline, you are not eligible for a refund.

  • Secured placements (i.e. placements for which Promo Panda has confirmed a prospective opportunity) do not qualify for refunds. Subjective disapproval of secured placements on the basis of publication, opportunity, or taste are not grounds for a refund.

  • Delays caused by the client (e.g., failure to provide necessary materials, late responses, or requested revisions that extend timelines) do not qualify for a refund.

 

3. Refund Process

 

If you believe your campaign has not met the promised deliverables, you may submit a refund request by emailing our billing department with:

 

  • Your name and order details

  • The original service agreement

  • A brief explanation of the issue

 

Our team will review the request and respond within 7 business days.

 

If your request is approved, refunds will be processed within 7–10 business days to your original payment method.

4. Exceptions & Discretionary Adjustments

 

Promo Panda reserves the right to assess refund requests on a case-by-case basis. In some cases, partial refunds or alternative solutions (such as account credit) may be offered instead of a full refund.

5. Policy Updates

 

Promo Panda reserves the right to update this policy at any time.

 

Any changes will be reflected on this page, and continued use of our services constitutes agreement with the updated terms.

 

For any questions, please contact your campaign manager.