Refund Policy

Promo Panda's proprietary technology allows us to have an extremely high rate of coverage success compared to traditional PR firms.

This means that by the time placements are secured for our users, there is approximately a 99% chance that it will be published.

In the extremely unlikely event that Promo Panda cannot fulfill its obligations, users may be eligible for refunds or complimentary press coverage.

Refund Policy

If we are unable to secure any placement(s) in your campaign, Promo Panda may be able to secure you additional opportunities free of charge. Under certain circumstances, Promo Panda may offer partial refunds.

Both partial refunds and complimentary coverage are administered solely at the discretion of Promo Panda.

If you're unhappy with any part of your Promo Panda experience, just send an email contact@promopanda.com  and your account manager will contact you.

If you prioritized your campaign, read this!

There are a number of circumstances in which Promo Panda can NOT guarantee that prioritized campaign deadlines will be met.

These circumstances include, but are not limited to:

  1. Users do not complete a placement's required questionnaires. If required questionnaires aren't completed, placements are stuck in secured status, and our platform won't be able to take the next steps required to see the placement through to published status.
  2. Users do not upload the required information via account settings. Without a bio and focus, (and sometimes supplementary information), our platform may not be able to effectively present users's profiles to publications in our system.
  3. Users do not complete each placement's required questionnaire within forty-eight (48) hours of receiving an email notifying them of a placement's secured status.
  4. Users who express subjective dissatisfaction with the secured publication(s).

Subscription Fee Refunds

Promo Panda is unable to refund charges incurred as a result of subscription plans.

If you would like to cancel your paid plan, you can always set your account type to "free" via your account settings.

Changing your account type to free immediately turns off recurring charges.